Victorinox Swiss Army Canada warrants, for a period of three years from the date of original purchase, the hands, movement and dial face plate of the Swiss Military® timepiece to be free from defects in material and workmanship. Only timepieces purchased at authorized retailers are covered under warranty. Excluded from warranty coverage is any damage to the band, crystal (glass), battery or any other part of the timepiece not expressly warranted herein, as well as damage caused by abnormal or unreasonable use.

All timepieces that meet our warranty requirements, including battery changes, must be repaired by Time Central. The warranty becomes null and void if the case back is opened by anyone other than our Authorized Service Center.

Warranty Repair

If your timepiece has a manufacturer's defect covered by our warranty, we will repair or replace it, at our option, without charge. Please ship all timepieces to:

Time Central
240 Riviera Drive, Unit 1A
Markham, Ontario, L3R 5M1

We are not responsible for any lost or stolen packages sent to us for repair. Place your watch in an appropriate protective packaging and ship insured via trackable means (UPS, FedEx, Certified Mail, etc). Retain the tracking number to easily locate the repair.

Kindly include the following information when submitting your repair/service request:

  • Name (or person to contact in case of questions)
  • Complete shipping address including any apartment or unit number (shipping is prohibited to PO Boxes with the exception of military bases)
  • Phone number
  • Email Address (this will be used to contact you about your repair/service request only)
  • Proof of Purchase (if under warranty)
  • Brief description of repair/service requested

While there is no charge for repair or replacement of the timepiece during the warranty period, there is a $15.00 charge for postage, handling, insurance and related costs which will be billed to you. Victorinox Swiss Army Canada accepts payments via Visa and MasterCard only. Cash and cheques are not accepted. We apologize for the inconvenience.

Please allow 4-6 weeks for the return of your timepiece.

Out of Warranty

A damaged timepiece not covered by our warranty can be repaired but note that repair costs and handling charges may apply.

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